Frequently Asked Questions
Everything you need to know about our clean, organic hair care.
Are Innersense Organic Beauty products truly natural?
Yes, we formulate our products using organic, wild-harvested, and sustainably sourced ingredients. We are committed to clean beauty and exclude sulfates, silicones, parabens, and synthetic fragrances from all our formulas.
What is your shipping policy?
We offer standard shipping on all domestic orders, with free shipping typically available on orders over a certain threshold. Most orders are processed within 1-2 business days, and delivery times vary based on your location.
Can I return a product if it doesn't work for my hair type?
We want you to love your hair. If you are not completely satisfied with your purchase, you may return the product within 30 days of receipt for a refund or exchange, provided it meets our return criteria.
Are your products safe for color-treated hair?
Absolutely. Our gentle, plant-based ingredients are designed to nourish and protect hair fibers, making them safe and effective for maintaining the vibrancy of color-treated and chemically processed hair.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping rates and delivery times for international orders are calculated at checkout based on the destination country and package weight.
Are Innersense products cruelty-free and vegan?
Yes, we are a Leaping Bunny certified cruelty-free brand. The majority of our products are vegan, though a few select items may contain ethically sourced ingredients like honey or beeswax; please check individual product labels for details.